Frequently Asked Questions

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I'm not logged in, can I place an order?

No, in order to provide you with better service it's required to create an account and login to place your order.
Creating an account is free and allows you to track your order history.

IMPORTANT : if you order goods that need to be shipped

We need your full name & Adress and dont forget your region code ,house number + extensions
If you create an Account use your real name . 

 

Shipping

Whether you have a small letterbox packet or a large parcel, www.PostNL.nl Parcels is happy to send you goods abroad.
Whatever the destination, you want your parcel to get to where it’s going as fast as possible.
Track & Trace so you know where your order is at any time.
We know it's a bit expensive but the only way we can guarantee you get the order 100%
You could consider to order extra items for a friend or as a gift since this will not have influence on the total shipping price up to 5 kilo

 

Important :

We need your full name & Adress and dont forget your region code ,house number + extensions

If you create an Account use your real name .

All goods are send with track & trace or registered post ( sign on delivery ) 


How long does the shipment take?

After your order has been paced, it will be shipped as soon as possible.
The order will be shipped after we received the payment.
Delivery time may vary sometimes due to availability of products.
How long delivery takes depends on where you live.
Inside the EU it normally takes less than 2 weeks.
All stuff on the net is available and on stock however sometimes we have to wait for our suppliers.
Outside the EU you can allow a maximum 20 days for shipment.



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When will you Release new tracks?

We release new Tracks On a regular base.
Check the news section &  follow us on socialmedia to find out the latest news and updates

 

mixcloud cenobite  cenobite youtube    cenobite twitter cenobite soundcloud


Can I distribute / share the downloaded tracks?

No, the downloaded tracks are for personal use only.
You can play them on events & Festivals ,but please provide tracklist and send to BUMA/STEMRA


How can I pay my downloaded MP3s and Merchandise?

You can pay with creditcards, ideal and paypal

 


My MP3 doesn't work, what can I do?

Send a mail including your invoice to info@cenobite.nl, we will solve the problem.

 

 

Terms of use

Here you can find the Cenobite Records terms & conditions:

 

1. Prices & Charges:

All goods are shipped as to the customers requirements.
Prices for shipments are for the receiver. Prices are subject to change without notice, although we will endeavour to keep our customers constantly notified of any increases of changes.
Insurance for all goods is the sole responsibility of our customers and any shortage due to interference should be referred to the freight agent and reported within 48 hours.


2. Customer Orders:

Orders are handled directly. For offline paid orders: If we haven't received the payment within 12 days, the order will be automatically cancelled.
If you aren't able to pay within 12 days but are still interested in the order, please send an e-mail within these 12 days to info@cenobite.nl to agree a longer payment term.
If you want to cancel your order, also please e-mail to info@cenobite.nl.
If you have paid online and made a mistake, just e-mail to info@cenobite.nl within 2 days so we can cancel the payment.
We can't guarantee that the payment will be cancelled if the customer reports his/her mistake later than 2 days after placing the order.

Every precaution is taken to ensure that all goods leave our office in first-class condition.
We do not accept any returns, unless a specific agreement has been made.
On all Sale Items as offered on our website, we follow a no-return policy.
All shipping and pricing errors must be reported within two days. Otherwise the customer will not be able to claim anything.
All freight-charges and customs-charges, incurred by the customer while returning the goods, have to be paid by the customer.

 

 

3. Payment Conditions:

All shipments made to our customers have to be paid in advance

Bank/giro Transfer: the order will be sent to the customer as soon as we received your payment on our bank account and all ordered items are in stock at our office.

Note that all costs made by the payment have to be paid by the customer! Please report the order-number on your deposit, so we can guarantee you the fastest service possible.
All goods remain property of Cenobite Records until the payment has been received in full.

\Online Payment methods: the order will be sent to the customer as soon as we received a confirmation of the online payment and all ordered items are in stock at our office.
All goods remain property of Cenobite Records until the payment has been received in full.

If you still have any questions, just send an e-mail to info@cenobite.nl
Cenobite Records reserves the right to change these Terms&Conditions at all times.